Sessions With a Surgeon
Anger Mentors™ recently had a referral of a well known surgeon by the hospital administration. The chief complaint of the administration was that the surgeon, an immigrant, was having difficulty in managing his anger in the operating room.
Although the circumstances of his anger and frustration are valid, he was unable to communicate his needs effectively and appropriately, resulting in confrontations in the operating room with nurses and other doctors.
He was given the Conover Assessment, yielding a need for strengthening his Emotional Intelligence and developing better communication skills. He scored high normal in his motivation to change. Because this surgeon is an immigrant, a slight language barrier and some cultural differences are imminent. This is taken into consideration and assessed as well, as the course gets underway.
Anger Mentors™, using the Anderson and Anderson method of teaching/coaching, is enabling this client to utilize the skills learned in two individual five hour sessions. The client is learning to get his needs met, reduce stress and create a better work environment for himself, his co-workers and the administration.
After the first 5 hour session, the client is now practicing assertive forms of communication, so as not to offend or violate the rights of others. In this regard, the end result will be this surgeon's ultimate goal: Quality care for his patients.